Top GoodX Features to Improve Patient Satisfaction in 2025

In a healthcare setting, even the smallest efficiencies can make a big difference in how patients feel about their experience. At GoodX, we’ve developed smart features to help healthcare professionals offer smoother, more patient-friendly services. Here are ten practical tools that support better care and satisfaction across your practice:

1. Appointment Reminders

Send automated alerts to remind patients of their appointments. Fewer no-shows lead to better time management and a more reliable daily schedule.

2. Patient Identifier

Our system recognises patients as they arrive and updates their bookings immediately, making check-ins quick and hassle-free.

3. Debtor Management

Easily view and manage patient debtors with instant on-screen access, saving your team time and simplifying account-related queries.

4. WhatsApp Communication

Confirm bookings and stay in touch using WhatsApp, a familiar and widely-used communication channel for patients of all ages.

5. Custom Clinical Forms

Create your own clinical forms suited to your medical field. This customisation speeds up documentation and supports better patient records.

6. Smart Stickers

Label patient files with Smart Stickers like “Chronic” or “Pre-authorised.” These also trigger helpful background functions to streamline care.

7. Direct Prescription Transfers

Deliver prescriptions straight to pharmacies from your system—eliminating paper handovers and saving time for both patient and practice.

8. Customisable Diary

Whether managing a single doctor or multiple practitioners, our flexible diary system helps streamline bookings and time allocation.

9. Cloud Capture for Secure Image Storage

Use the Cloud Capture App to safely upload patient images to a secure server—keeping sensitive data off personal devices.

10. Integrated Financial System

Manage your finances, invoices, and medical aid claims all in one place. This improves admin turnaround and shortens patient wait times.

Elevate Patient Experience with GoodX

All of these features work together to improve efficiency and enhance the care journey. Explore more tools and tips for your practice at our Learning Centre: https://learning.goodx.co.za